Artuklu Telkari Frequently Asked Questions

Are your products silver?

Our products consist of 925 – 950 and 1000 sterling silver.

What are the payment terms?

You can order by money order, cash at the door or credit card & contracted credit cards from our website in 3 installments.

Who Pays the Customs Fee?

Your order placed outside of Turkey may be subject to customs fees. Artuklu Telkari does not cover these fees. It is entirely your responsibility to be informed.

How does the shipping process work?

Since our products are custom made, they are shipped within 7 to 10 days.

Are the products invoiced?

All of our products are shipped with invoice and delivery note.

Will I have problems with online shopping?

Our website is protected with 128 SSL, and your credit card information is not visible to anyone, including your bank employees.

Do you ship products abroad?

We have product shipping abroad.

Do you make every product?

We manufacture the products on our website and Instagram page.

How many branches do you have?

We only have a branch in Istanbul.

How many years have you been doing this job?

We have been working on local jewelry since 2008.

How do you determine the models?

We make models at the request of our customers.

Do you cover and how much does it cost?

We are covering. Please contact us on our Whatsapp line for the fee.

How can I order?

You can order from our website, our Whatsapp customer lines or our Instagram page.

Are there returns and exchanges?

Since we manufacture personalized products, we cannot return or exchange them.

Do you help with maintenance and repair?

Maintenance and repair are free of charge.

Why did you take this job?

Because we will make the best of local jewelry models and we love this job.

Do you have setting printing on your products?

All of our products have 925 patents.

Would you mind if we send you a model?

We do not make products other than products on our website and Instagram page.

What is the shipping fee?

Purchases made by money order and credit card are free of charge, and a fee of 15-20₺ is charged for payments at the door.

Are additional payments required for reduction or enlargement operations?

All product maintenance is free of charge, only the coating fee is charged.

Are your products guaranteed?

The maintenance and repair of our products are guaranteed and the coating fee is charged according to the weight of the products.

Are there any discounts for bulk or wholesale purchases?

Since we offer our products directly from the workshop, we offer them for retail sale at wholesale prices.

Are you campaigning?

We sell on special days within the scope of the campaign.

How do you set the prices?

Crafting + silver + gold plating = Wage

Is 2nd hand purchase available?

We do not buy second hand products.

Can we resell these products?

You can sell the products for scrap price just like the gold models.

What is the standard size?

The standard size is between 15 and 20 cm, and after 20 cm, there is a change in prices because it is custom-made.

How do you ship the products?

Our products are shipped in ziplock bags and gift boxes.

Can we trust you?

Since 2008, we have been doing this work with great care and determination. Trust is more valuable than Gold, we reflect trust in all of our works on this path we set out with the principle.